Practice Policies

Comments & Complaints

Locked blue folder

Patients with suggestions, complaints or compliments to make regarding the Practice may write in the first instance to the Practice Manager. NHS Lothian conducts an annual survey of our patients’ experience of our service. We are grateful for patient participation and welcome constructive suggestions for improvements.


Individual patient information is treated as strictly confidential, and may not be legally accessed by any parties without specific knowledge and consent of the patient. The Practice fully conforms to the requirements of the Data Protection Legislation and Freedom of Information Act (2004). NHS 24 has access to a minimal clinical dataset in the interests of continuity of care out of hours.

Data Protection Notice May 2018

Rights & Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive, or violent behaviour against any of our staff or patients. Anyone acting in such a manner will be de-registered from the Practice.

Access to Medical Records

Access to Health Records

Access to records application form

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